You can recognise and edit email assignment errors in this form.
Incoming emails that could not be assigned can be processed manually under Organisation > System administration > Email administration > Manage email assignments.
There may be various reasons for the unassigned emails. Open the sent e-mail in your e-mail programme and answer the following questions depending on the use case. Only if you can answer all questions with Yes can an automatic assignment be made in CRM.
Is your sender e-mail address identical to the e-mail address stored in your Scopevisio user data or under Activities > Incoming e-mails > Settings?
If you have forwarded an email received from a contact to Scopevisio...
...does the subject line contain the abbreviation FWD:, FW: or WG:?
...does the e-mail text contain a line introduced by From: or From: which contains the customer's e-mail address?
...is the contact's e-mail address identical to the e-mail address stored?
If you have sent the email to a contact and to Scopevisio via CC or BCC...
...is the e-mail address entered under Recipient (TO:) identical to the e-mail address stored for the contact?
If you have sent an internal e-mail to a colleague and via CC or BCC to the Scopevisio e-mail address and the e-mail address of a customer is entered in the subject line...
...is the customer e-mail address entered in the subject line enclosed in square brackets ?
...is this e-mail address identical to the e-mail address entered in the contact?