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SIA- your digital helper in Scopevisio

Scopevisio Intelligent Assistant

Updated this week

The AI Agent SIA supports you directly at help.scopevisio.com.
It answers your questions about Scopevisio software quickly, clearly and around the clock.

What the AI Agent can do

  • You ask a question in simple language.

  • The AI Agentsearches the knowledge database and provides you with the right answer.

  • It gives you step-by-step instructions, definitions or links to further articles.

  • It supports you in everyday processes such as accounting, master data management, procurement, projects or CRM.

How to use the AI Agent

  1. Open help.scopevisio.com.

  2. Ask your question in the chat window, for example:

    • "How do I import orders?"

    • "Where can I find my receipts?"

    • "How do I customise the master data?"

  3. Read the answer and follow the suggested steps.

  4. If you need more details, click on the link to the relevant help document.

Activating Cookies

The AI Agent SIA only works if cookies have been accepted. If the chat does not appear or does not work:

  1. Click on the cookie icon or the UserCentrics dialog (at the bottom left of the browser)

  2. Select "Accept all cookies" or at least activate the cookies required for Intercom/Chat

  3. Reload the page

Your advantages

  • Quick help: You don't have to search for long.

  • Direct access: All relevant information is immediately available.

  • Simply explained: The answers are clearly structured and easy to understand.

  • Always available: The AI Agent is available to you 24/7.

Tips for your questions

  • Formulate your question as specifically as possible.
    Example: "How do I change the requested date in the order?" instead of just "requested date".

  • Ask several short questions in succession rather than one very long one.

  • If you receive an unclear answer, try a different formulation.

When you need additional help

The AI Agent does not replace personal support.
If your question is very individual or complex, please use the

  • Support tickets in the Scopevisio Service Centre

  • Hotline for urgent matters

  • or the Scopevisio Community for dialogue with other users

Data privacy

Please note our data privacy guidelines when using Intercom.

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