What you need

A modern Mac, see our system requirements for details
Your Scopevisio customer portal credentials (email address and password) and your customer number
An internet connection. On first launch, Scopevisio downloads additional program components (several hundred MB).

1. Download the client from the customer portal

Open account.scopevisio.com.
Under "Select environment", choose the environment that was set up for your account (Standard environment or C5 environment) and sign in.
Signing in to the customer portal with environment selection.
In your user account, under Apps, click "Download Scopevisio Client (Mac)".
Apps card in the user account: download for Mac.
In the dialog "Choose the right version for your Mac", choose between Mac with Apple silicon and Mac with Intel processor. Not sure? Click the Apple logo at the top left → "About This Mac": if it says "Chip" (e.g. Apple M1/M2/M3/M4), choose Apple silicon; if it says "Processor" (Intel), choose Intel.
Choosing the right version for your Mac.
Your browser saves the file Scopevisio_arm64.dmg or Scopevisio_amd64.dmg to your Downloads folder.
The downloaded file in the Downloads folder.

Important: The download matches exactly the environment you are signed in to in the customer portal.

Double-click the downloaded .dmg file. The "Scopevisio Installer" window opens.
Drag the Scopevisio icon onto the Applications folder in the same window.
Drag Scopevisio onto the Applications folder.
If an older version is already installed, macOS asks whether you want to replace it. Confirm with "Replace".
Replacing an existing older version.
Eject the installer volume (eject icon next to "Scopevisio Installer" in the Finder sidebar). You can then delete the .dmg file in Downloads.

Double-click Applications → Scopevisio (or use Spotlight).
Scopevisio in the Applications folder.
The client is notarized by Apple and starts without a security prompt. When you open an app downloaded from the internet for the first time, macOS only asks once whether you really want to open it; confirm with "Open".
One-time confirmation from macOS on first launch.
The Scopevisio start window with a progress bar appears. On first launch, the Java runtime and the program components are downloaded; please wait until the sign-in window appears.
The start window while loading.
The sign-in window appears. At the top, under "Select environment", the Standard environment is preselected. If your account uses the C5 environment, select "C5-attested environment", i.e. the same environment as in the customer portal.
Enter your customer number, email address and password and click "Sign in".
The sign-in window with environment selection.

After your first sign-in, Scopevisio creates its own launcher icon in your personal Applications folder (~/Applications).

The launcher icon in your personal Applications folder.

From now on, start Scopevisio as usual via Applications or Spotlight (Cmd + Space, type "Scopevisio").

Starting Scopevisio via Spotlight.

"The customer number you entered is unknown in the selected environment" – wrong environment. In the sign-in window, select the other environment under "Select environment" at the top and sign in again (the same setting is also available under "Settings" → "Select environment").
"The Scopevisio servers are currently unreachable …" – check your internet connection; in company networks, enter a proxy under "Settings" if necessary (ask your IT department).
macOS reports that the app cannot be verified or is damaged: this only happens with files that were not downloaded from the customer portal. Delete the app and download the client again from the customer portal.
No longer starts: see the guide "Reset and reinstall Scopevisio".
Our support is happy to help – via tickets in the customer portal or via the contact options on our contact page.