What you need
A modern Windows PC, see our system requirements for details
Your Scopevisio customer portal credentials (email address and password) and your customer number
An internet connection. On first launch, Scopevisio downloads additional program components (several hundred MB); depending on your connection this can take a few minutes.
You do not need administrator rights: Scopevisio is only installed in your user profile.
1. Download the client from the customer portal
Open account.scopevisio.com in your browser.
Under "Select environment", choose the environment that was set up for your account: Standard environment or C5 environment. If you are unsure, keep the default. If sign-in fails, try the other environment.
Signing in to the customer portal with environment selection.
Sign in with your email address and password (or with a passkey / single sign-on).
In your user account, in the Apps card, click "Download Scopevisio Client (Windows)".
Apps card in the user account: download for Windows.
Your browser saves the file
Scopevisio.exeto your Downloads folder.
Important: The download matches exactly the environment you are signed in to in the customer portal. Therefore always download the client yourself from the customer portal and do not use a file that was downloaded for a different environment.
2. Start the client
Open the Downloads folder and double-click
Scopevisio.exe. No installation in the classic sense is needed; the program sets itself up on first launch.
Scopevisio.exe in the Downloads folder.
In rare cases, Windows shows the blue message "Windows protected your PC" (SmartScreen). Click "More info" and then "Run anyway". The client is signed by Scopevisio AG; the message only appears occasionally for freshly downloaded files.
SmartScreen: first "More info", then "Run anyway".
The Scopevisio start window with a progress bar appears. On first launch, the Java runtime and the program components are downloaded. Please wait until the sign-in window appears.
The start window while loading.
3. Sign in
The sign-in window appears. At the top, under "Select environment", the Standard environment is preselected. If your account uses the C5 environment, select "C5-attested environment", i.e. the same environment as in the customer portal.
Enter your customer number, email address and password and click "Sign in".
The sign-in window with environment selection.
After your first successful sign-in, Scopevisio automatically creates a shortcut on your desktop. From now on, simply double-click this icon to start Scopevisio. The file in the Downloads folder is no longer needed.
The Scopevisio shortcut on the desktop.
If something goes wrong
"The customer number you entered is unknown in the selected environment" – The wrong environment is selected in the sign-in window. At the top, under "Select environment", choose the other environment and sign in again. The same setting is also available under "Settings" → "Select environment".
"The Scopevisio servers are currently unreachable …" – Check your internet connection. In company networks a proxy may be required; you can find the settings in the sign-in window under "Settings". If in doubt, ask your IT department (see also the administrator section in "Reset and reinstall Scopevisio").
The start window stays open for a long time or aborts: follow the guide "Reset and reinstall Scopevisio".
Our support is happy to help – via tickets in the customer portal or via the contact options on our contact page.